Re: *** PLEASE READ: How to ask for help.

[JDroke@xxxxxxxxxxxx]

   I couldn't agree more.  Scott has a great tool and has been way more
   generous with his time (read free support here) than I would expect of
   anyone.
   [cid:_2_071D8BB8075F307800665CED8625782D]

   From:    Michael Ryan <michaelrtr@xxxxxxxxx>
   To:      HTTPAPI and FTPAPI Projects <ftpapi@xxxxxxxxxxxxxxxxxxxxxx>
   Date:    02/04/2011 12:33 PM
   Subject: Re: *** PLEASE READ: How to ask for help.
   Sent by: ftpapi-bounces@xxxxxxxxxxxxxxxxxxxxxx
     _________________________________________________________________

   Thanks Scott...we don't need to abuse the minor boundaries you've have
   in place. I can't imagine someone contacting you at home or at work,
   though I guess it really doesn't surprise me. You are stellar at
   providing support - the community needs to play its part too.
   - Michael
   On Fri, Feb 4, 2011 at 1:13 PM, Scott Klement <sk@xxxxxxxxxxxxxxxx>
   wrote:
   > Folks,
   >
   > HTTPAPI and FTPAPI are community-supported, open-source projects.
   > Everyone (or almost everyone?) on this mailing list is a computer
   > programmer, and a professional who does this for a living.
   >
   > With that in mind, please understand this:
   >
   > When I put FTPAPI and HTTPAPI on-line for you to use for free, I was
   > trying to help you. I was NOT offering to provide you with 24x7
   service
   > for free.  Help for these projects is provided through this mailing
   > list, and is provided by a community of people.
   >
   > Now, I know there's a saying "the squeaky wheel gets the grease."
   People
   > have learned that whomever complains the loudest, and is the most
   > obnoxious about it, will get helped.  THAT SAYING DOES NOT APPLY
   HERE.
   > That saying assumes that you are working with an organization that
   needs
   > your business.  Although I want to help you, I do not *need* your
   > business.  If you irritate me, or increase the stress in my life, it
   > does NOT make me want to help you.
   >
   > But, in general...  I really do *want* to help you.  That's the only
   > reason I do this!  and I am glad to help you... but please respect
   these
   > boundaries:
   >
   > * Requests for help MUST be posted to this mailing list.
   >
   > * do NOT e-mail me or call me at work.
   >
   > * do NOT call me on my cell phone or home phone.
   >
   > * Again... the only appropriate place to ask about these projects is
   > here on the mailing list.
   >
   > * do NOT send me private e-mail about FTPAPI/HTTPAPI unless there's
   a
   > good reason why you need privacy/confidentiality!
   >
   >
   > Thank you!
   >
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References

   1. http://www.scottklement.com/mailman/listinfo/ftpapi
   2. http://www.scottklement.com/mailman/listinfo/ftpapi

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