Re: *** PLEASE READ: How to ask for help.

[Michael Ryan <michaelrtr@xxxxxxxxx>]

Thanks Scott...we don't need to abuse the minor boundaries you've have
in place. I can't imagine someone contacting you at home or at work,
though I guess it really doesn't surprise me. You are stellar at
providing support - the community needs to play its part too.

- Michael

On Fri, Feb 4, 2011 at 1:13 PM, Scott Klement <sk@xxxxxxxxxxxxxxxx> wrote:
> Folks,
>
> HTTPAPI and FTPAPI are community-supported, open-source projects.
> Everyone (or almost everyone?) on this mailing list is a computer
> programmer, and a professional who does this for a living.
>
> With that in mind, please understand this:
>
> When I put FTPAPI and HTTPAPI on-line for you to use for free, I was
> trying to help you. I was NOT offering to provide you with 24x7 service
> for free.  Help for these projects is provided through this mailing
> list, and is provided by a community of people.
>
> Now, I know there's a saying "the squeaky wheel gets the grease." People
> have learned that whomever complains the loudest, and is the most
> obnoxious about it, will get helped.  THAT SAYING DOES NOT APPLY HERE.
> That saying assumes that you are working with an organization that needs
> your business.  Although I want to help you, I do not *need* your
> business.  If you irritate me, or increase the stress in my life, it
> does NOT make me want to help you.
>
> But, in general...  I really do *want* to help you.  That's the only
> reason I do this!  and I am glad to help you... but please respect these
> boundaries:
>
> * Requests for help MUST be posted to this mailing list.
>
> * do NOT e-mail me or call me at work.
>
> * do NOT call me on my cell phone or home phone.
>
> * Again... the only appropriate place to ask about these projects is
> here on the mailing list.
>
> * do NOT send me private e-mail about FTPAPI/HTTPAPI unless there's a
> good reason why you need privacy/confidentiality!
>
>
> Thank you!
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