Re: Intermittent error: I/O: Unknown system state

[Scott Klement <sk@xxxxxxxxxxxxxxxx>]

Hi John,

Since this sounds like a sporadic problem, I'm not sure if this is 
possible, but...    can you create a debug trace?

 From what you're saying, it sounds to me like something is mucking up 
the GSKit environment within your job.  Unfortunately, the "unknown 
system state" error isn't very explicit about the cause...

The current BETA version of HTTPAPI might help.  There was a bug related 
to the GSKit session state that got fixed in that beta.  It might be 
worth a try:
http://www.scottklement.com/httpapi/beta



On 2/1/2011 4:24 PM, John Dyar wrote:
>
>     We use the HTTP APIs to securely transmit and receive credit card data
>     between our ERP system and our credit card gateway.  In general things
>     run smoothly, but occasionally we run into a problem where our ERP
>     system is unable to talk to the gateway.  When this happens, if the
>     user ends their job and starts a new job, the problem goes away.  It
>     seems to happen at a job rather than a system level, because other
>     users will keep right on running without a problem if one user gets
>     the error.  There doesn't seem to be any rhyme or reason to it
>     otherwise, except that it was getting pretty frequent several months
>     ago, but then we did an IPL and it went away for 2 whole months.  Now
>     it is starting to happen more and more often again.
>     We are using the *SYSTEM certificate - could this be related to the
>     problem?
>     I'm attaching a joblog from a recent example of the problem.  If
>     anyone has any thoughts on the subject, I'd love to hear them.  I
>     would love to resolve this intermittent error.
>     Thanks,
>     John Dyar
>     Systems Analyst
>     Information Technology
>     Springs Window Fashions LLC
>     Phone: 608-828-4045
>     Fax: 608-836-6127
>     john.dyar@xxxxxxxxxxxxxxxxxxxxxxxxx
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